We fully support our goods with absolute confidence and daily attempt to give a flawless experience with our products to bring satisfaction. Nevertheless, we realize that our service might not accommodate all needs. If you’re not pleased with your purchase, or you’ve run into something that makes the system unworkable and cannot be corrected in any way, we’ll be glad to process a refund for you! Your satisfaction is what we put first!
How to make request for refund?
In the subject line, put your order ID as a transaction identifier followed by ‘Request for Refund’, and in your email message, state the issue, what it is about, and even the reason for your request. In some instances, you might also need to submit supporting evidence. In all of the above, we shall happily share the most relevant proofs with you to ensure transparency and provide a comprehensive explanation of our findings and decision.
Conditions:
Please appreciate and understand that refunds cannot be issued for technical issues unless we have been given the chance to resolve the situation and assist you properly. If the issue cannot be resolved within a span of 48 hours, we will happily refund your money. Contact our live support anytime 24/7, if you need further assistance.
Refunds may be considered only 72 hours after the purchase. No refunds can be processed beyond 72 hours.
If payments were made through credit cards, refunds are usually processed and the funds are returned to the debit card on the customer’s bank account within a timeline of 20 to 31 working days.
Sometimes, refunds may take a longer duration of time as much as 90 days. Sorry for the boundary lines when it comes to timeframes and delays; we’re just the IPTV service provider and not the payment provider.
We will refund the complete amount for a purchase done within the last 72 hours. All other refund requests will be prorated according to the used period of the subscription. The IPTVSMARTERSPRO4K.US support team will get in touch with users in all refund cases.
Note: Most refunds are processed over a period of time ranging from 20 to 90 working days and there is little we can do to speed up the period. Refund requests are administered by our payment processors. We will try to ensure that any refunds can be processed at the earliest possible moment after request and checking of user information.
No Refunds or Partial Refunds Will Be Issued If:
Troubleshooting: Unable to Set Up Your Box & System?
We would extend our best support in setting up the boxes, devices, applications, and system under all scenarios of assistance request. The reason is we do not know about the circumstances with the box, devices, and system, etc. Our support is limited to pre-defined steps for configuration of devices.
Fix IPTV Freezing, Buffering & Channel Issues (Rare Cases)
Out of these Servers, most of the time all of them are stable. Sometimes there are some channels that stop working or freeze temporarily and do so for a variety of reasons. Our expert engineers keep working to ensure that we get through all of them.
Common Causes of Temporary IPTV Issues & How to Fix Them
- Fluctuations in customer internet
- Problem with box/app/customer setup in general
- ISP problem
- Channel down from server
- Customer is changing his/her mind and wants to withdraw/switch between servers
And in case the user/customer can’t watch their IPTV subscription plan for more than 48 hours due to server problems or any other problems caused by us, we will completely refund the package price or extend the subscription by all the lost time for free plus some compensation that we can negotiate together.
Contact us anytime (24/7)
If you have any questions about our Refunds Policy please contact us anytime: