Refund Policy for IPTV & Opplex TV Subscriptions
At IPTV & Opplex TV, we are committed to delivering an exceptional streaming experience to all our customers. We understand that sometimes situations arise where a subscription may not meet your expectations, and we want to ensure that you feel confident when choosing our service.
This Refund Policy outlines the conditions under which refunds may be issued and our approach to customer satisfaction. By subscribing to our service, you agree to the terms outlined below.
Eligibility for Refunds
We want you to be completely satisfied with your subscription. If you experience issues with our service, please contact our support team, and we will do our best to resolve the problem.
Trial Period: If you’re on a free trial and the service does not meet your expectations, you are not charged, and no refund is applicable. Simply cancel before the end of the trial period to avoid any charges.
Paid Subscriptions: For customers who purchase a paid subscription, refunds are available under certain conditions:
Service Not Accessible: If you are unable to access the service due to technical issues on our end and we are unable to resolve them within a reasonable time frame, you may be eligible for a refund.
Billing Errors: If you are billed incorrectly or charged for services you did not sign up for, you will be eligible for a full refund of the erroneous charges.
Failure to Provide Service: If we are unable to provide the service as promised, for instance, if there are extended outages, interruptions, or content access issues for a prolonged period, you may request a refund for the affected period.
Non-Refundable Circumstances
Refunds will not be issued in the following cases:
Change of Mind: If you decide to cancel the service after the billing period has started, no refunds will be issued.
Cancellation After Trial Period: Once the free trial period ends, any charges that occur are non-refundable.
User Error: Refunds will not be issued if the service was not accessible due to user error, including issues related to device compatibility, network problems, or incorrect settings.
Third-Party Content: If your refund request is related to content not available due to third-party restrictions or limitations, we will not be able to issue a refund.
Subscription Plan Upgrades or Downgrades: If you change your subscription plan, you will not be entitled to a refund for the difference in price.
How to Request a Refund
If you believe you are eligible for a refund, please follow the steps below:
Contact Customer Support: Reach out to our customer support team at [Email: info@iptvsmarterspro4k.us]. Provide a detailed explanation of the issue and the reason for your refund request.
Provide Relevant Information: Be sure to include your account details (name, subscription type, and transaction ID), a description of the issue, and any troubleshooting steps that have already been taken.
Refund Evaluation: Our team will review your request and investigate the issue. If your request qualifies under our policy, we will issue the refund within 7-10 business days.
Refund Issuance: If approved, the refund will be processed to the original payment method. Please note that depending on your payment provider, it may take up to 5-7 business days for the funds to appear in your account.
Partial Refunds
In certain cases, a partial refund may be issued based on the duration of the service interruption or the period during which the service was unavailable.
Refund Processing Times
Refunds will typically be processed within 7-10 business days once your request has been approved. However, please note that processing times may vary depending on your payment method and the financial institution involved.
Subscription Cancellations
If you decide to cancel your subscription, you can do so at any time via your account settings or by contacting our support team.
Please note that cancellations will take effect at the end of the current billing cycle. No partial refunds will be issued for the unused portion of the billing cycle unless stated otherwise under our eligibility criteria.
Policy Updates
We reserve the right to update or modify our Refund Policy at any time. Any changes will take effect immediately upon posting on our website.
If you have any further questions about our refund policy, please feel free to contact us. We are dedicated to providing you with the best service possible and ensuring your satisfaction.
